Privacy Policy

Last updated: November-11-2026

This Privacy Policy explains how Try RefaLife (“Try RefaLife,” “we,” “us,” or “our”) collects, uses and shares your personal information when you visit tryrefalife.com (the “Site”), make a purchase, or contact us. Together, these are our “Services.” “You” means anyone who uses our Services, whether you’re a customer, a visitor, or someone else whose information we’ve collected.

By using our Services, you agree to the practices described in this policy. Please read it carefully.

Changes to This Privacy Policy
We may update this policy from time to time to reflect changes to our practices, or for operational, legal or regulatory reasons. When we do, we’ll post the updated version on this page and change the “Last updated” date. If the changes are significant, we’ll take any other steps the law requires.

What Personal Information We Collect
“Personal information” means information that identifies you, relates to you, or can reasonably be linked to you. What we collect depends on how you use our Services.

Information you give us directly

• Contact details: your name, address, phone number and email address.
• Order information: your billing and shipping address, payment confirmation, email address, phone number and the products you buy.
• Account information: your username, password and any security information used to protect your account.
• Customer support information: anything you include when you contact us, such as photos of a damaged item or details about a return.

You can choose not to give us certain information, but some features (like placing an order) won’t work without it.

Information we collect automatically
When you use our Site, we and our service providers automatically collect certain information through cookies, pixels and similar technologies (“Cookies”). This “Usage Data” can include your device and browser type, IP address, approximate location based on your IP address, the pages you view, and how you interact with our Site and emails.

Information from third parties
We may receive information about you from:

• Shopify and other companies that support our Site and Services.
• Payment processors, who collect your payment details (such as card information and billing address) to process your payment. We don’t store your full card details.
• Advertising and analytics partners, who may collect information when you visit our Site, open our emails, or interact with our ads.

A note on health information
We sell health and beauty products, but we don’t ask for information about your health or medical conditions. If you choose to share health-related details with us (for example, when asking about a product), we’ll use them only to answer your question. We won’t use them for advertising or share them for marketing.

How We Use Your Personal Information

• To provide our products and Services: to process payments, fulfil and ship orders, handle returns and refunds, manage your account, and send you order and account updates. With your permission, Shopify may also link your account to other Shopify services you use. In that case, Shopify handles your information under its own Privacy Policy.
• For marketing and advertising: to send you promotional emails, text messages or mail, and to show you relevant ads on our Site and other websites. We’ll only send marketing texts if you’ve agreed to receive them.
• For security and fraud prevention: to detect and prevent fraud and other illegal or harmful activity. If you create an account, please keep your login details private, and contact us right away if you think your account has been compromised.
• To communicate with you and improve our Services: to give you customer support, respond to your requests, and improve our Site and products.
• To meet legal obligations: to comply with applicable laws, enforce our terms, and protect our rights and the rights of our customers and others.

Cookies
We use Cookies to run our Site, remember your preferences, understand how visitors use the Site, and show you more relevant ads. Some Cookies are placed by Shopify. You can learn more in Shopify’s Cookie Policy. We may also let advertising and analytics partners place Cookies on our Site.

Most browsers accept Cookies by default, but you can change your browser settings to block or delete them. Some parts of our Site may not work properly if you do. Blocking Cookies may also not fully stop us sharing information with advertising partners. See “Your Rights” below for how to opt out of targeted advertising.

How We Share Personal Information
We may share your personal information with:

• Service providers who work on our behalf, such as for payment processing, order fulfilment and shipping, IT and cloud storage, customer support, and data analytics. They may use your information only to provide services to us.
• Advertising and marketing partners, to help us show you relevant ads. These partners use your information under their own privacy policies.
• Others, when you ask us to or agree to it, for example when you use a social media login or sharing feature.
• Our affiliates within our corporate group.
• Others in a business transaction, such as a merger, acquisition or sale of assets.
• Authorities and others when required by law, for example to respond to a subpoena or court order, or to protect our rights, our customers or others.

Categories of information we share

We do not sell your personal information for money. However, under some US state privacy laws, letting advertising partners collect information through Cookies on our Site may count as “selling” or “sharing” personal information for targeted advertising. You can opt out of this at any time (see “Your Rights” below).

We don’t use or share sensitive personal information to infer characteristics about you.

Third-Party Websites and Links
Our Site may link to websites or platforms run by other companies. We don’t control those sites and aren’t responsible for their privacy practices or content, so please review their policies before you share any information with them. Anything you post publicly, such as on social media, may be visible to others. A link on our Site doesn’t mean we endorse that site.

Children’s Privacy
Our Services aren’t meant for children under 16, and we don’t knowingly collect personal information from them. If you’re a parent or guardian and believe your child has given us personal information, please contact us and we’ll delete it. We don’t knowingly sell or share the personal information of anyone under 16.

Security and Data Retention
We use reasonable safeguards to protect your personal information, but no method of storing or sending data online is completely secure, so we can’t guarantee absolute security. Please don’t send sensitive information to us through insecure channels.

We keep personal information only as long as we need it to provide our Services, maintain your account, meet legal, tax and accounting requirements, resolve disputes, and enforce our policies. When we no longer need it, we securely delete it or make it anonymous.

Your Rights
Depending on where you live, you may have some or all of these rights:

• Access: to know what personal information we hold about you and how we use and share it.
• Deletion: to ask us to delete your personal information.
• Correction: to ask us to correct inaccurate information.
• Portability: to get a copy of your information and, in some cases, have it transferred to another company.
• Opt out of sale, sharing or targeted advertising: to tell us not to “sell” or “share” your information, or use it for targeted advertising. If your browser sends a Global Privacy Control (GPC) signal, we’ll treat it as an opt-out request for that browser and device, where the law requires.
• Limit or restrict processing: to ask us to limit how we use your information.
• Withdraw consent: where we rely on your consent, you can withdraw it at any time.
• Appeal: if we decline your request, you can appeal by replying to our decision.

Marketing communications: you can unsubscribe from marketing emails at any time with the link at the bottom of any email. To stop marketing texts, reply STOP. We’ll still send you messages about your orders and account.

To use any of these rights, email us at info@tryrefalife.com. We may need to confirm your identity first, for example by checking your email address or account details. You can also have an authorized agent make a request for you. If you do, we’ll ask for proof that you gave them permission, and we may need to confirm your identity directly with you. We’ll respond within the time the law requires, and we won’t treat you differently for using your rights.

Customers in Canada
We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and any provincial privacy laws that apply. You can ask to see and correct the information we hold about you, and withdraw your consent to how we use it, subject to legal or contract limits. If you’re not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

Customers in Israel
We handle personal information in line with Israel’s Protection of Privacy Law, 5741-1981, and its regulations. You can ask to see the information we hold about you and to have it corrected or deleted if it’s inaccurate, incomplete or out of date. You can also ask to be removed from our direct-marketing lists at any time. If you’re not satisfied with our response, you can contact the Privacy Protection Authority of Israel.

International Data Transfers
We’re based in the United States, and our service providers may be located in the US or other countries. That means your personal information may be stored and processed outside the country you live in, where privacy laws may differ. When we transfer your information, we take reasonable steps to protect it as this policy describes.

Complaints
If you have a concern about how we handle your personal information, please contact us first and we’ll do our best to resolve it. If you’re not satisfied, you may be able to appeal our decision or file a complaint with your local privacy or consumer protection authority.

Contact Us
If you have questions about this policy or want to exercise your privacy rights, contact us at:

Try RefaLife
30 N Gould St Ste R
Sheridan, WY 82801
Email: info@tryrefalife.com