Shipping policy
Order Processing
We process all orders within 24–72 hours of placing them. Once your order has shipped, you’ll get a confirmation email with a tracking number so you can follow your package until it arrives.
Delivery Times
- Israel: 10–12 business days after dispatch
- United States / Canada: 6–12 business days after dispatch
These are estimates. Customs, carrier delays or busy periods can sometimes add a few days.
Order Cancellations
You can cancel an order within 2 hours of placing it. To cancel, email us at info@tryrefalife.com with your order number.
After this window, our logistics team will already have started processing your order. By then it has been registered in our system and with the carrier, the shipping label has been bought, and the package is being prepared for dispatch. That’s why we can’t cancel orders after this point. You can still request a return under our refund policy once the order arrives.
Refunds and Returns
We accept refund requests within 14 days of the delivery date. If your item arrives defective or damaged, or you receive the wrong item, please contact us right away. We’ll look into it and make it right.
Try RefaLife
30 N Gould St Ste R
Sheridan, WY 82801
Email: info@tryrefalife.com