Return & Refund Policy
We want you to love your order. If something isn’t right, we’re here to help.
30-Day Returns
You can request a return within 30 days of receiving your order. To qualify, your item must be:
- Unopened and unused, with the original seal intact
- In its original packaging, with any tags attached
- Accompanied by your order number or proof of purchase
How to Start a Return
- Email us at info@tryrefalife.com with your order number and the item(s) you’d like to return.
- Our After sales customer service team will review your case and reply with return instructions and the return address.
- Ship the item back using a trackable shipping method.
Please don’t send items back without contacting us first. We can’t process returns we haven’t approved, because we won’t be able to match them to your order.
Return Shipping Costs
If you’re returning an item because you changed your mind, you pay the return shipping. If the item arrived damaged or defective, or you received the wrong item, we cover it in full (see below).
Damaged, Defective or Wrong Items
Please check your order when it arrives. If anything is damaged or defective, or isn’t what you ordered, email us at info@tryrefalife.com within 7 days of delivery with:
- Your order number
- Photos of the item and the packaging
We’ll review it and send you a free replacement or a full refund, whichever you prefer. You won’t pay any shipping costs in these cases. In many cases we won’t even need the item back.
Items We Can’t Accept for Return
For health and safety reasons, we can’t accept returns of health, beauty and personal care products that have been opened, used, or had their seal broken. These include skincare, cosmetics, hair care, personal care devices, and any item that comes into direct contact with the skin.
We also can’t accept returns of:
- Gift cards
- Custom or personalized orders
These exclusions don’t apply if an item arrived damaged, defective or incorrect. In that case, you’re always covered.
Exchanges
We don’t offer direct exchanges. If you’d like a different item, just return the original under this policy and place a new order for the item you want.
Refunds
Once we’ve received and inspected your return, we’ll email you to confirm whether your refund has been approved. Approved refunds go back to your original payment method within 14 working days. Your bank or card issuer may need a few extra business days to post it to your account.
Original shipping charges aren’t refundable unless your return is due to our error (damaged, defective or wrong item).
If you haven’t received your refund within 14 days of approval, please contact us at info@tryrefalife.com.
Undeliverable or Refused Packages
If a package comes back to us because it was refused, not picked up, or sent to an incorrect or incomplete address you gave us, we’ll refund your order minus a $15 USD fee to cover return shipping and handling. If you’d like it shipped again instead, we can arrange that once you pay the new shipping cost.
For Customers in Israel
In line with the Israeli Consumer Protection Law, 5741-1981, you may cancel your purchase within 14 days of receiving the product (or of receiving the transaction details, whichever is later). If you have a disability, are a senior citizen (65+) or are a new immigrant, as defined by the law, you may cancel within 4 months.
To cancel, email info@refacare.com with your order number. The product must be returned unused and in its original packaging. If the package is not in it's original condition your request to cancellation might be denied. A cancellation fee of 5% of the purchase price or ₪100, whichever is lower, may apply. We’ll refund the remaining amount within 14 days of receiving your cancellation notice.
We won’t charge a cancellation fee if:
- You cancel before your order has shipped
- The product is defective or doesn’t match its description
- We didn’t deliver on time
Questions?
We’re happy to help with any return question.
Try RefaLife
30 N Gould St Ste R
Sheridan, WY 82801
Email: info@tryrefalife.com